Questions & Answers


How long will it take my domestic (U.S) orders to get to me?

All domestic orders within the US are shipped either via UPS Surepost or UPS Ground. Surepost generally takes 4-8 full business days, and the final delivery will be made by USPS to your mailbox or doorstep. Ground takes about 1-4 full business days from the time it leaves the Alphalete Headquarters. Once you receive your initial shipping confirmation email, our next step is to print and package your merchandise. At this time your package is only being prepared for shipment. Please allow 1-2 additional days during launch weeks. Orders will not be shipped out on holidays, they will be shipped the following business day.

You can sign up for UPS MyChoice for live updates/tracking and to upgrade your package at any time! 

How long will it take my international order to get to me?

International orders are shipped via UPS or Standard International - Mail Innovations. UPS Worldwide generally takes 3-4 business days, and mail innovations takes 8-14 business days. Mail innovations moves through your country's local post network for final delivery.  Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Please allow 1-3 additional days during launch weeks as the volumes are extremely high. Orders are not shipped out during holidays. They will be sent the following business day.


Alphalete Athletics is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

Alphalete Athletics is not responsible for any packages once they are in the hands of the shipping provider.

I ordered the wrong size product, how do returns and exchanges work?

 

Returns

  • Our policy lasts 14 days. If 14 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange. 
  • If the return/exchange does not pass inspection, it will be mailed back to you.
  • Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial. 
  • All items must be unworn and unwashed.
  • Original tags must be attached.
  • Items covered in animal/human hair will NOT be accepted.
  • It may take up to 7 business days for returns to be processed (even longer after a launch).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you. 

Please send all returns, with the packing slip/order number included, to:

  • 820 Summer Park Drive Suite 650 Stafford, Texas 77477

Late or missing refunds
Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.

Exchanges
We will only replace items if they are defective or damaged. If you need to exchange for any other reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned.

  • We do not accept returns for Sale/Clearance items.
  • We do not cover shipping costs for returns/exchanges at this time.
  • If you return an item, shipping cost is NOT refunded.
  • We do not accept returns or exchanges after 14 days

    How can I become an Alphalete sponsored athlete and/or ambassador?

    We are not currently looking to offer any sponsorships, but with the growth of the company, we will be at some point in the future.

    If I placed an order, can I change the size or add an item to it?

    Unfortunately once an order is placed, it cannot be altered. You must place a new order. We may be able to cancel your old order if it is not being processed for shipment.

    When will products be restocked?

    At this point in time, we cannot predict when or if products will be restocked. As a new and blossoming company we will try to restock the most desired products but also seek to improve and innovate new products for you on a consistent basis. Thank you for your understanding!

    Does Alphalete sell items at wholesale?

    We do not offer items for wholesale or bulk sale.

    What countries does Alphalete ship to?

    We offer worldwide shipping via UPS and Mail Innovations for all orders outside of the U.S. 

    Why is there a customs fee included with my international order?

    Customs fees are not covered in the shipping costs that are charged by Alphalete. Customs policies vary from country to country and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes. Please note that no matter whom the carrier is, U.S. Postal or private, the laws and rules are the same for everyone. Each country is different and each carrier handles these issues differently when clearing customs.UPS/Mail Innovations ship’s all international orders, as they guarantee your package’s delivery within 3-4 business days, and will contact you to pay the fees before delivery.


    If you have any problems or issues that are not covered on this page, please contact us and we will get back to you as soon as possible!


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